top of page

Frequently asked questions

  • Where is Alpicool Manufactured located?
    Alpicool is a subsidiary of Foshan Alpicool Electrical Appliance Co., Ltd. It is located at No. 9 Huanzhen East Road, Beijiao Town, Shunde District, Foshan City, Guangdong Province, China. Foshan City is called " City of Electric Appliance" and a famous export base in China.
  • What compressor does Alpicool use?
    The Alpicool fridge uses LG compressors technology and adopts fluorine-free condensation technology, which can quickly cool down to -20°C, with strong stability, energy saving, low consumption, and low noise.
  • What power sources my Alpicool fridge can be connected to?
    Alpicool fridges can be powered from 220-240V AC grid through an adaptor supplied, car/boat 12/24V DC battery through an adaptor enclosed, or backup lithium battery supplied if AC/DC power is not available.
  • How many Watts does an Alpicool fridge use?
    Depends on the model. They range between 40w up to 80w.
  • How do I connect my Alpicool fridge?
    Basically you can operate an Alpicool Fridge with an inbuilt control panel with a LCD screen. Also, an Alpicool APP for mobile phone is available. APP Connecting Operation: Download Alpicool APP from App store or Google Play, then open the Bluetooth and APP, search the equipment, choose the fridge and there will be ‘AP’ shown on the fridge display panel. Press setting button to connect mobile and fridge. Each Alpicool fridge includes a user manual which provides instructions to teach you how to connect the fridge and mobile phone.
  • How long the fridge will take to cool down to -18°C?
    The cooling speed depends on the ambient temperature and how many stuff is loaded. 1. If the fridge is empty, then it can cool fast as within 1 hour; 2. If the fridge is fully loaded, then it cools around 2-4hours upon different ambient temperature.
  • After I pressed the ON/OFF button, nothing happened and the screen didn't display anything. Is the fridge a defective one?
    The way to turn on the fridge is specific. Please press and hold the ON/OFF button for seconds, then it will turn on.
  • I got an F1 error code and the fridge doesn't work. What is happening to my fridge?
    The F1 error code means that the low voltage protection is activated, and the input voltage is lower than the default value of recent protection level. Try to lower the protection level according to the instructions in the user manual, the fridge will turn on again.
  • Why does the temperature fluctuate?
    The main reason is that the compressor will stop working after the temperature inside reaches the setting value. Then after the temperature rises more than about 3°C, the compressor will start again.
  • Troubleshooting
bottom of page